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View allFrequently asked questions
Simple answers to your questions about payments, metals, and account management.
How long does it take to process my order?
Orders typically process within 2-3 business days. Once processed, your order will be shipped via secure carrier and typically arrives within 3-5 business days for domestic deliveries. From start to finish, you can expect to receive your metals within 5-8 business days from the date of purchase. For your protection, all orders valued at over $500 require a signature upon delivery. Special requests are encouraged to be called in to our support team.
Do I need an account to purchase metals from Alpine Gold?
No, you have two convenient options for purchasing metals. Option 1: Buy metals using a credit/debit card for direct shipping to your address. Option 2: Buy through your online precious metals account, which allows for additional payment methods, including wire transfers, ACH, and checks. This option includes the ability to vault your metals and access membership benefits such as TruLink Visa® card access and gold-bearing lease opportunities.
What payment methods do you accept?
For direct purchases through our website, we accept major credit and debit card providers, which process quickly after approval by our fraud prevention software. Maximum purchase limits may apply.
For precious metal account holders, we provide additional payment flexibility, including wire transfers that process same-day, ACH transfers that clear within 3-5 business days, and personal checks that typically clear within 5-7 business days.
How can I use my account?
Your account allows you to buy, sell, and transfer precious metals, participate in gold-bearing leases, make purchases using the TrueLink card, and more. You can also view statements and account summaries. Create an account here.
Verified value across buying &selling
Distributed Vaulting
Member security and Auditing
Protection for 100% of the metal and coin value
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